Speaking of Safety: Drone-Based Voice Communication for Industry

Ensuring the safety of personnel at large industrial sites is a significant challenge. Misunderstandings and increased safety risks are related to communication, as traditional non-targeted alerts like sirens are often ineffective. To address this, we propose a drone-based system that uses voice interaction to deliver timely and targeted safety advisories. This paper presents a multi-stage, user-centered study, beginning with formative interviews with security and safety managers and culminating in an on-site evaluative study with personnel at two biomass power plants. Through our study, we identify key design insights for creating a drone that is perceived as an official, authoritative, and non-threatening entity. We provide design guidance for using sound and movement to signal intent, creating a voice persona that balances authority with clarity, and designing interaction flows to manage confusion and non-compliance. The results demonstrate the system's potential not only to enhance safety compliance, but also to mitigate interpersonal confrontation. First, we provide an empirically-grounded understanding of contextual safety challenges, which informs a set of design principles for intelligible and socially acceptable voice advisories from drones. Second, we present results from an in-situ evaluation of a working prototype that demonstrates its effectiveness in a real-world setting.