Exploring Aggressors’ In‑Match Cognitive and Emotional Formation and Toxic Behavior Trajectories in MOBA Games

Toxic behavior in Multiplayer Online Battle Arena (MOBA) games has become a major issue. While previous studies have examined factors influencing toxic behavior, few have captured the cognitive and emotional states of the aggressors at the point of emergence of toxic behavior, or traced its evolution across an entire match. To fill the gap, we conducted replay-based semi-structured interviews with 18 players who recently initiated toxic behavior during matches. With adapted retrospective think-aloud protocols and players’ emotional journey maps, we collected their subjective perceptions and dynamic changes of emotion. Through thematic analysis, we identified a multi-dimensional criterion for evaluating toxicity severity and a three-layer cognition–emotion association structure, and described recurring persistent and single-instance patterns of toxic behavior observed in our matches. Based on our findings, we contribute to understanding the internal evolution of player toxicity and discuss implications for preventive intervention strategies and designs aiming at mitigating toxic behavior.