AI as We Describe It: How Large Language Models and Their Applications in Health are Represented Across Channels of Public Discourse

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Authors: Jiawei Zhou, Lei Zhang, Mei Li, Benjamin D. Horne, Munmun De Choudhury
Cited by: 1
References: 120

Abstract

Representation shapes public attitudes and behaviors. With the recent advances and rapid adoption of LLMs, the way these systems are introduced will negotiate societal expectations for their role in high-stakes domains like health. Yet it remains unclear whether current narratives present a balanced view. We analyzed five prominent discourse channels (news, research press, YouTube, TikTok, and Reddit) over a two-year period on lexical style, informational content, and symbolic representation. Discussions were generally positive and episodic, with positivity increasing over time. Risk communication was unthorough and often reduced to information quality incidents, while explanations of LLMs’ generative nature were rare. Compared with professional outlets, TikTok and Reddit highlighted wellbeing applications and showed greater variations in tone and anthropomorphism but little attention to risks. We discuss implications for public discourse as a diagnostic tool in identifying literacy and governance gaps, and for communication and design strategies to support more informed LLM engagement.

Fields of Study & Subjects

Artificial Intelligence in Healthcare and Education Health Literacy and Information Accessibility Misinformation and Its Impacts

Publication details

Journal / source
Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems
Publisher
ACM
Pages
1–22
Publication date
13 April 2026