Request a Note: How the Request Function Shapes X's Community Notes System

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Authors: Yuwei Chuai, Shuning Zhang, Ziming Wang, Xin Yi, Mohsen Mosleh, Gabriele Lenzini
Cited by: 1
References: 72

Abstract

X's Community Notes is a crowdsourced fact-checking system. To improve its scalability, X introduced ``Request Community Note'' feature, enabling users to solicit fact-checks from contributors on specific posts. Yet, its implications for the system -- what gets checked, by whom, and with what quality -- remain unclear. Using 98,685 requested posts and their associated notes, we evaluate how requests shape the Community Notes system. We find that requested posts with higher GPT-estimated misleadingness and from authors with greater misinformation exposure are more likely to receive notes. Conversely, requested political posts (vs. non-political) are less likely to receive notes. We also observe partisan asymmetries: posts from Republicans are more likely to receive notes than those from Democrats. Although only 12% of requested posts receive request-fostered notes from top contributors, these notes are rated as more helpful and less polarized than others, partly reflecting top contributors' selective fact-checking of misleading posts. Our findings highlight both the limitations and promise of requests for scaling high-quality community-based fact-checking.

Fields of Study & Subjects

Misinformation and Its Impacts Wikis in Education and Collaboration Mobile Crowdsensing and Crowdsourcing

Publication details

Journal / source
Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems
Publisher
ACM
Pages
1–22
Publication date
13 April 2026