Speaking Through Chatbots or Text: How Format Shapes Information Agreement, Reactance, Environmental Awareness, and Trust

Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems 2026

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Authors: Yuri Hwang, Vera Maria Fahrner, Kai T. Horstmann, Marc Hassenzahl
DOI: 10.1145/3772318.3790737
Cited by: 1
References: 72

Fields of Study & Subjects

AI in Service Interactions Ethics and Social Impacts of AI Digital Communication and Language

Publication details

Journal / source
Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems
Publisher
ACM
Pages
1–19
Publication date
13 April 2026