Applied Speculations in the Baggage Hall: Transdisciplinary Thinking around Robotic Work Futures

Robotic technologies are often proposed to relieve dull, dirty, or dangerous work, but may cause work to instead be experienced as boring, or dehumanized. Understanding the impact of robotics on the workfloor is complicated by the entanglement between emerging robotic capabilities, social dynamics, and organizational issues—which we call Worker–Robot Relations. Consequently, the impact of robotics on work is often studied in hindsight. Speculative design methodologies can facilitate alignment of robotic developments with a meaningful future of work, by creating boundary objects for communicating about current and future work practices. Making use of an unfolding artistic collaboration, we propose an experiential approach for speculating about future Worker–Robot Relations. We enabled speculative encounters between participants and robotic creatures that embody seven meta-behaviors. We abstracted these from observed behaviors in a current work context in baggage handling. We present the findings from focus groups responding to these encounters, including implications for HRI and speculative design.