Implementation of Integrated Telemedicine Services in Resource‐Limited Somalia: A Case Study of Baano Healthcare Technology

Background: Somalia's healthcare system faces significant challenges due to limited infrastructure and physician density (2.5 per 10,000 population). Telemedicine is a promising solution, particularly given the country's mobile phone penetration rate of 54%. This study evaluated the implementation and impact of Baano Healthcare Technology's integrated telemedicine platform in Somalia, while also situating its utilization within the broader disparities in healthcare access, internet coverage, and socioeconomic context. Methods: A descriptive quantitative analysis of operational data from Baano Healthcare Technology telemedicine services was conducted between July and October 2024. These services were delivered through an integrated digital platform that linked video consultations, hospital bookings, and interactive voice response self-management services within a single telemedicine system. Data were collected through three primary channels: digital consultation, hospital bookings, and IVR self-management services. Statistical analysis was performed using R programming software Version 4.4.0, and descriptive statistics and frequency distributions of service utilization patterns were calculated. Demographic data for digital users included age, sex, and residence, whereas IVR records lacked user-level metadata, which limited stratification. Results: This study analyzed 610 users of video consultation and hospital booking services, along with 157,660 interactive voice response system interactions. The analysis revealed that 63.44% of users were aged 1-30 years, with a balanced sex distribution (50.82% male and 49.18% female). Hospital bookings constituted 73.61% of the services, whereas online consultations accounted for 26.39%. The Banadir region accounted for 80.49% of all users in the study. Dental services were the most requested specialty (42.98%), reflecting the scarcity of licensed dentists outside Mogadishu and the platform's role in facilitating access to rare specialties in the region. The IVR system was substantially used for chronic condition management (47%), with diabetes management being the most frequently accessed topic (23%). Conclusion: The implementation of integrated telemedicine services in Somalia demonstrates promising potential for expanding healthcare access, particularly in urban areas. However, its reach remains constrained by geographic and digital divides, with rural areas facing compounded barriers of poverty, provider scarcity, and low internet use. The platform's success in urban areas provides a model for expansion, although addressing infrastructure limitations and regulatory frameworks remains important.