Agency through Informality: How Bangladeshi Restaurant Owners Navigate Structural Constraints in Times of Crisis

How do Bangladeshi restaurant owners exercise agency during periods of extreme uncertainty? This question matters most when resource-constrained businesses face existential threats. This longitudinal study examines Bangladeshi-owned restaurants across multiple crises, identifying three agency forms operating through informal practices: navigational (contextual adaptations), relational (social network mobilisation) and innovative (entrepreneurial repositioning). Despite facing similar structural constraints, restaurants exhibited divergent trajectories reflecting their differential deployment of these agency forms. The study advances mixed embeddedness theory by providing a dynamic account of how entrepreneurs actively engage with structural contexts rather than merely responding to them. It contributes to employment relations literature by reconceptualising informality not as a compensatory response to disadvantage but as a strategic resource through which entrepreneurs exercise agency during structural constraints while maintaining operational flexibility. This perspective shows how informal employment practices serve as sophisticated mechanisms for balancing worker needs with business imperatives in challenging conditions.