Crossing Borders: Language and Cultural Needs in Quality Health Care

INTRODUCTION: Taiwan's cultural diversity has been enriched by the growing number of foreign residents and medical tourism policies. Research has demonstrated that health care professionals' English and cultural knowledge are insufficient. We explored linguistic and cultural needs related to quality health care in Taiwan. METHODS: We adopted a phenomenological approach, employing semi-structured interviews. Participants were recruited from hospitals in Northern Taiwan. Analysis entailed descriptive statistics and thematic analysis. RESULTS: Eight Taiwanese health care professionals and ten foreign patients participated. Two themes emerged, revealing that English and cultural needs were often interconnected, posing challenges in cross-cultural care. Professionals needed linguistic and cultural support to communicate, fulfil responsibilities, deliver holistic care, and understand differing cultural practices, while patients required clear English instructions and recognition of their beliefs and customs. DISCUSSION: Hospitals and educational institutions should respond by providing training to enhance professionals' English and cultural knowledge, along with assistance supporting patients' communication and emotional needs.