Integrating Online and Face-to-Face Counselling in Schools: Benefits, Challenges, and Strategies

The increasing integration of digital tools into school counselling has transformed how counsellors engage with students, particularly following the COVID-19 pandemic. While online counselling was adopted out of necessity during a period of social distancing, its continued use raises questions regarding its role in contemporary school counselling practices. This study examines how school counsellors utilise digital tools (e.g. WhatsApp and Zoom) in their work beyond crisis contexts, with a focus on their potential to enhance the counselling relationship. A qualitative research design was used to analyse in-depth interviews with 20 school counsellors from Israel. A manifest content analysis was employed to identify key themes related to integrating online counselling tools, the benefits they provide, and the challenges they pose. Findings indicated that school counsellors perceive online counselling as a valuable complement to face-to-face interactions, particularly in maintaining continuous student engagement. Digital tools facilitate ongoing communication, strengthen trust, and provide accessibility outside school hours. Challenges identified were blurred professional boundaries, disparities in student access to technology, and concerns regarding confidentiality and ethical regulation. The study concludes that while online counselling enhances the availability and flexibility of school counselling services, structured guidelines and professional training are necessary to address ethical and logistical concerns.