Patients’ satisfaction with dental services provided by public outpatient clinics in Aden Governorate, Yemen

INTRODUCTION: Assessing health outcomes, care quality and patients’ satisfaction is an essential factor. Currently, frequently occurring dental problems require health services for the overall population. Patients’ satisfaction with the current dental care influences future dental services utilization. OBJECTIVES: This study aimed to evaluate patients’ satisfaction with the provided dental services through public clinics in Aden, Yemen. METHODS: A cross-sectional study was conducted recruiting 400 participants equally distributed among eight clinics using the dental satisfaction questionnaire (DSQ). RESULTS: The mean of pain management was 8.77 ± 1.77, the quality mean was 22.53 ± 2.01,and the total access mean was 18.11 ± 2.92. The mean of evaluation of dental care generally and care continuity was 4.58 ± 1.43, and the overall satisfaction mean was 53.99 ± 4.47. The statistically significant sociodemographic factors related to patients’ satisfaction with the dental care services were gender, age, higher education, literacy and employment status. CONCLUSIONS: Results indicated that patients weren’t very satisfied with dental services; several steps are needed for greater patients’ satisfaction.