AI in Smart Governance

The aim of this chapter is to discuss the role of AI in improving the participation and engagement of citizens within smart governance frameworks. AI technologies are going to reshape public safety, urban planning, public services, and decision-making through real-time data analysis, predictive analytics, and much greater transparency. It would also turn the citizens into a proactive contributor in the development processes of the urban city with AI-enabled platforms, active participation in voting for or against any policy issues, reports of civic concerns, and responsive and inclusive governance. This chapter identifies how AI continues to enhance public services and operational efficiency, and how fair and accountable pro-active governance strategies maintain ethics in using AI in public administration .