AI in Smart People

This chapter presents the role of Artificial Intelligence (AI) in the domain of smart people as a key element of the Smart City concept. It discusses how AI can support citizens in their daily lives, improving the quality of public services and promoting inclusivity and the development of digital skills. The first section presents the potential and examples of AI in empowering citizens. There are examples from digital citizen assistants to building an information society and addressing social problems such as food waste. The next section discusses the matter of how AI can help people in education. The importance of digital education, including activities for children, adults, and seniors, as well as solutions that support people with disabilities, enabling them to participate more fully in city life, is highlighted. This chapter also discusses the issue of using GPT chat for education—positive and negative sides. The final section presents examples of AI applications in personalizing healthcare, transportation, administrative and municipal services, as well as public transportation and participatory programs. The chapter emphasizes that technological development should align with the needs of residents and be used for people. It should support their independence, safety, and active participation in social life .