Group Work in the Digital Age

Today, the wave of digitalization is taking hold in all sectors of the economy. No company is immune to this phenomenon. Service companies in particular, including banks, are undergoing significant changes in their production activities. This study examines the role of digital technologies in promoting group work in Moroccan banking companies. A quantitative approach was mobilized while distributing 345 questionnaires on the bankers, of which 228 were returned. This method seems to us to be relevant insofar as it enables us to draw conclusions of great importance on the topic in question, especially through a breakdown of responses from both decision-makers and operational staff within Moroccan banks. The results show that digital technologies promotes group work among Moroccan banking human resources (HR) via the massification of communication, knowledge sharing, the development of new relational skills and collaboration at work. However, working in a group implies the existence of a culture of sharing and collaboration among the various collaborators to further nurture this practice.