Sentimental analysis of Amazon reviews for brand reputation and crisis management using BERT and Distil-BERT

CRC Press eBooks 2026 Book chapter

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Authors: Naga Surekha Jonnala, Sneha Sanjana Avidi, Sri Sai Nanaji Chowdary Katta, Kokkirapati Ravi Teja, Puleru Harshini

DOI: 10.1201/9781003740100-90

Cited by: 0

Fields of Study & Subjects

Sentiment Analysis and Opinion Mining Topic Modeling Public Relations and Crisis Communication