The Regional Counselling Cancer Centre: The trial of useful service for citizens to report adverse events suffered in the clinical care path

Since November 2009, the Tuscany Region Department of Health has activated the Regional Counselling Cancer Centre (CCOR), with the scientific collaboration of the Regional Cancer Institute (ITT) and the Healthcare Management Laboratory (MeS) of Sant’ Anna University. The CCOR is open every day from 8:00 a.m. to 20:00 p.m. and is made of 8 Counsellors, 4 Psychologists and 1 Psychoterapist (coordinator). The Counsellors manage requests of counselling, information, question analysis and collaborate with the health personnel; the Psychologists makes psychological supports. At each healthcare there is a Focal Point (FP), who is linked to CCOR to solve problems in the clinical pathways. In the first 14 months CCOR was active in 1305 requests.