Delivering Support Services through the World Wide Web
Abstract
The traditional help desk provides network, systems, and applications support for internal corporate users. But in recent years, the trend toward corporate downsizing has expanded the help desk function to include telecommuter sites and branch and international offices — locations that often are too expensive to tie into the corporate backbone network through leased lines or switched digital services.
Fields of Study & Subjects
Cloud Computing and Remote Desktop Technologies
Mobile Agent-Based Network Management
Software System Performance and Reliability
Publication details
- Journal / source
- Auerbach Publications eBooks
- Pages
- 721–734
- Publication date
- 6 January 2026
- Language
- EN
- Document type
- Book chapter