Development of corporate ontologies for key account management in the Mexican Petroleum Institute

The competitiveness of large companies and organizations heavily depends on how they maintain and access their knowledge (i.e., their corporate memory). Ontologies provide a shared and common understanding of this knowledge that can be communicated both across people and application systems. In this paper, the development of ontologies for organization positions, tasks and application domains is considered, which comprises the basis for the Corporative Memory. The approach explores the fact that each position in the organization has a well delimited profile defined by the assigned tasks as well as for the engaged relationships during the process and the corporative domain. UML diagrams and XML representations of them are used for profile specification and further translated into OWL ontological representations. The approach is exemplified by a fragment of Intelligent Information Support System for Key Account Management being developed in the Mexican Petroleum Institute.