Application of European Performance Satisfaction Index, Net Promoter Score and Client Loyalty Ratio indicators to measure the correlation between client satisfaction and loyalty in relation to banking services

Advances in Science and Technology – Research Journal 2026 Open access

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Authors: Agnieszka Czajkowska
DOI: 10.12913/22998624/214575
Cited by: 0
References: 1

Fields of Study & Subjects

Customer Service Quality and Loyalty Customer churn and segmentation Banking Sector Performance and Management

Publication details

Journal / source
Advances in Science and Technology – Research Journal
Volume
20
Issue
4
Pages
113–124
Publication date
26 February 2026
Language
EN