Empathetic AI and Personalization in Mobility as a Service: The Roles of Trust and Cognitive Overload in Adoption Intentions

2026 Open access

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Authors: Ken Beaulieu, Jules Canzian, Sofiya Gahatraj, Kelly Jumbo, Justine Matenot

DOI: 10.13140/rg.2.2.16223.32160

Cited by: 0

Fields of Study & Subjects

Technology Adoption and User Behaviour AI in Service Interactions Transportation and Mobility Innovations