Improving the Change Management System in the Organizations: The Case of Kazakhstan

In the context of digitalization, global competition and growing demands for the quality of educational services, the need to improve change management systems in higher education organizations is increasing.The relevance of the study is due to the need to transform universities into flexible and innovation-oriented structures that can quickly adapt to the challenges of modern society and the labor market.The purpose of the study is a comprehensive analysis of change management processes in universities of the Republic of Kazakhstan and the development of practical recommendations for their improvement, taking into account the best international practices.The work considers the organizational, technological and personnel aspects of the transformation of universities, as well as the role of digital solutions in the modernization of management and educational processes.The methodological basis of the study was formed by systemic, institutional and process approaches, allowing us to consider the university as an open and dynamic organizational entity.To achieve the goal, methods of comparative analysis, expert assessment, as well as elements of strategic and trend modeling were used.The study identified key barriers to successful change management, including insufficient digital maturity of universities, fragmented approaches to reform, insufficient funding, low staff engagement, and poor connection with labor market demands.Hypotheses on the need to introduce integrated knowledge management models, expand the autonomy of universities, and form sustainable feedback channels with stakeholders are substantiated.It is concluded that strategic change management is the key to the sustainability and international competitiveness of the higher education system in Kazakh-stan.The main findings emphasize the need to develop digital infrastructure, knowledge management, flexible educational programs, implement tools for monitoring and evaluating changes, and create an environment conducive to innovative development and career sustainability of graduates.Improving change management is seen as an