M-government landscape: systematic classification and future directions

The main purpose of this study is to present a comprehensive systematic review of M-government while simultaneously exploring open challenges and future directions to supplement earlier research and provide more precise and definitive findings. A total of 146 papers on the M-government subject, sourced from several databases (i.e., ScienceDirect, Web of Science and IEEE Xplore), were selected utilising a thorough literature search method and stringent selection criteria. The reviewed studies were categorised into a systematic and coherent classification containing six categories: security, M-government app development, evaluation, usage and diffusion, readiness and implementation, and review and survey. We have provided a systematic and comprehensive examination of prior studies in this study and a framework for potential future research by thoroughly examining the challenges, drivers, and recommendations. Additionally, to the best of our knowledge, this is the first systematic review to investigate comprehensively different aspects of M-government and conduct an intensive analysis summarising the results of earlier studies. Finally, several recommendations were provided to policymakers for establishing M-government, considering citizens' expectations and improving content quality, as well as other recommendations for developers/providers.