Customer knowledge and business performance the moderating role of the firm size in Vietnam

International Journal of Electronic Customer Relationship Management 2026

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Authors: Nguyen Thu Nha Trang, Luu Tien Thuan, Le Thi Thu Trang N.A., Nguyễn Thị Phương Dung
DOI: 10.1504/ijecrm.2026.10075581
Cited by: 0

Abstract

Inderscience is a global company, a dynamic leading independent journal publisher disseminates the latest research across the broad fields of science, engineering and technology; management, public and business administration; environment, ecological economics and sustainable development; computing, ICT and internet/web services, and related areas.

Fields of Study & Subjects

Customer Service Quality and Loyalty Innovation and Knowledge Management Corporate Governance and Management

Publication details

Journal / source
International Journal of Electronic Customer Relationship Management
Volume
16
Issue
1
Publication date
1 January 2026
Language
EN