The role of employee competencies in shaping organisational efficiency: perceptions from five-star hotels

In five-star hotels, achieving optimal organisational efficiency is paramount, with employee competence playing a pivotal role in effective task execution and service delivery. This study explores the significance of employee competencies within this context, rooted in the competency-based view theory. It examines both direct and indirect impacts of employee competency, with knowledge competency mediating and job competency moderating their influence on organisational efficiency. Utilising a sample of 400 employees from various hotel departments, the study reveals a substantial relationship between employee competencies and organisational efficiency. These findings not only validate the CBV theory but also offer practical implications for continuous employee development to enhance efficiency in five-star hotels. The research contributes to theoretical advancements and provides the perceptions for hotel managers and human resource professionals seeking to optimise employee competencies and drive organisational success in the competitive hospitality industry landscape.