Retrospection of online reviews research landscape: foundation, current trends and future research directions

International Journal of Process Management and Benchmarking 2026

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Authors: Mohd. Yaseen Khan, Archana Kumari, Yamini Vyas Pandey, Matloob Hasan
DOI: 10.1504/ijpmb.2026.151148
Cited by: 0

Fields of Study & Subjects

Digital Marketing and Social Media Sentiment Analysis and Opinion Mining Customer Service Quality and Loyalty

Publication details

Journal / source
International Journal of Process Management and Benchmarking
Volume
22
Issue
2
Pages
149–173
Publication date
1 January 2026
Language
EN