Innovation of the circular transaction service mode of furniture products oriented by user demand

In the context of global carbon neutrality and circular economy, this study proposes a circular furniture trading service model driven by user needs to address the underutilization of furniture waste, promote resource efficiency, and support carbon peaking and neutrality goals. Drawing on SIVA theory, circular economy principles, the Kano model, and Analytic Hierarchy Process (AHP), this study establishes a research framework to obtain, classify, and prioritize user needs through surveys, interviews, and mixed qualitative-quantitative methods. Based on these analyses, an optimized recycled furniture service system was designed to enhance information access, value perception, and the purchasing process. The Kano and AHP analyses identified price, environmental friendliness, and service convenience as core priorities. The model integrates green and information technologies to deliver a convenient, efficient, and eco-friendly service via trade-in, refurbishment, and one-stop solutions, thereby significantly enhancing user satisfaction and resource utilization efficiency. The findings provide a reference for green transformation of the furniture industry and the development of a low-carbon economy.