Enhancing Coping and Communication Strategies Following Medical Errors: A Video Case Scenario Workshop for Pediatric Residents

Introduction: Medical errors or adverse events can lead to complex emotions and a decrease in clinical self-confidence in health care workers. Limited training exists to teach residents communication strategies about disclosure, as well as coping and debriefing skills following medical errors. Methods: tests. Results: All 78 participants completed the pre- and postworkshop surveys. Results of the surveys demonstrated statistically significant increases from pre- to postworkshop in the residents' self-perceived comfort in coping and communication strategies, as well as in identifying the need for a debriefing session. In addition to reporting a wide range of complex emotions, the residents expressed a need for dedicated space, time, and continuous emotional support. Discussion: Our results suggest that video case scenarios in combination with facilitated reflection enhanced self-perceived communication and coping strategies following medical errors. Similar workshops can be adapted in other institutions as part of the curricula for first-year pediatric residents as they strengthen their clinical skills and professional identities.