Resiliência e arranjos tecnológicos de cuidado hospitalar na pandemia de COVID-19: revisão integrativa de literatura

This integrative review analyzed scientific literature to identify technological arrangements for care management (CM) in hospitals used during the COVID-19 pandemic, with the goal of understanding whether and how these arrangements contributed to the resilience of services and systems. A literature search was conducted in three databases for studies published between January 1, 2020, and May 10, 2023. Data analysis was guided by Cecílio's (2011) classification of CM into family, professional, and organizational dimensions. Within the family dimension, relational strategies were found to enhance hospital resilience. In the professional and organizational dimensions, shared decision-making and dialogical interactions among technologies supported resilient and comprehensive care. Information and communication technologies (ICT) played a key role in enabling hospital reorganization while preserving light technologies essential to humanized care. Health systems such as the SUS may benefit from integrating ICT with CM to strengthen coordination among families, professionals, and institutions.