xAPI enabled Quality Assurance Servicescape in Higher Education: A Systematic Scoping Review (1992-2026)

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Authors: Maébh Coleman
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Abstract

This scoping review systematically maps the peer-reviewed literature at the intersection of three domains: servicescape/e-servicescape frameworks, Experience API (xAPI) instrumentation, and quality assurance/ accreditation in higher education institutions. The review aims to quantify and document whether explicit integration of these three concepts exists in the scholarly literature from 1992 (Bitner's seminal servicescape work) to 2026.

Fields of Study & Subjects

Educational Environments and Student Outcomes Educational Innovations and Challenges Online and Blended Learning

Publication details

Journal / source
Open Science Framework
Publication date
1 January 2026