xAPI enabled Quality Assurance Servicescape in Higher Education: A Systematic Scoping Review (1992-2026)
Abstract
This scoping review systematically maps the peer-reviewed literature at the intersection of three domains: servicescape/e-servicescape frameworks, Experience API (xAPI) instrumentation, and quality assurance/ accreditation in higher education institutions. The review aims to quantify and document whether explicit integration of these three concepts exists in the scholarly literature from 1992 (Bitner's seminal servicescape work) to 2026.
Fields of Study & Subjects
Educational Environments and Student Outcomes
Educational Innovations and Challenges
Online and Blended Learning
Publication details
- Journal / source
- Open Science Framework
- Publication date
- 1 January 2026