Optimal Use of ChatBots: The Impact of Attitude Toward Artificial Intelligence

2026 Preprint Open access

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Authors: Lilly Allner, Frank Papenmeier
DOI: 10.17605/osf.io/mypn9
Cited by: 0

Abstract

Optimal Use of ChatBots: The Impact of Attitude Toward Artificial Intelligence

Fields of Study & Subjects

AI in Service Interactions Technology Adoption and User Behaviour Customer Service Quality and Loyalty

Publication details

Publication date
1 January 2026
Document type
Preprint