Artificial Intelligence Enhanced Self-Service Human Resource Portals and Employee Empowerment — A Systematic Review

This research project, aims to examine how the adoption of AI-driven self-service HR technologies such as chatbots, predictive analytics, and automated HR platforms affects employee empowerment within modern organizations. The study will systematically review existing academic literature to understand how these technologies influence key empowerment outcomes including employee autonomy, engagement, job satisfaction, participation in decision-making perceived control over HR-related processes. Using a structured systematic review methodology guided by PRISMA standards, relevant studies will be collected from major scholarly databases, screened using predefined criteria, and synthesized to identify patterns, benefits, challenges and research gaps related to AI-enabled HR transformation. The purpose of the research is to bridge the gap between technological advancements in Human Resource Management and employee-centered organizational outcomes, while providing practical insights for HR practitioners and directions for future research. The expected outcomes include a consolidated evidence base on AI-enhanced HR systems, identification of factors that support or hinder employee empowerment, and recommendations for effective and ethical implementation of AI technologies in HR environments.