Management of Information Resources of a Hospitality Enterprise

Today, information plays a very important role in the hospitality industry. Each year, it becomes more important for hotels to manage their information resources well. The ability to collect, store, process, and use information correctly is now one of the main factors that helps hotels provide high-quality service. Information resources such as customer databases, booking systems, internal communication platforms, and performance analytics play a crucial role in the functioning of hotels and directly influence guest satisfaction. The relevance of this topic is determined by the rapid digitalization of the hospitality sector and the growing necessity to optimize business processes through modern information technologies. The object of the study is the management of information resources in a hospitality enterprise. The subject of the project is the analysis of the information resource management system at a «Safmar Grand Moscow». The purpose of the research is to examine the structure and organization of information resource management in the hospitality enterprise and to develop recommendations for improving the efficiency of these processes. Objectives of the study: to look at how information is used in hospitality businesses; to understand why information resources are important for hotel management; to describe the chosen hotel; to examine how the hotel currently manages its information resources; and to suggest ways to improve this system; to assess the effectiveness of the suggested recommendations. The work consists of an introduction, three chapters, a conclusion, a list of sources, and appendices. In order to achieve the these goals, methods as systematic and statistical analysis of scientific literature, review and other materials, logical analysis, induction and deduction, comparison and description are used.