Prontuário Eletrônico do Cidadão como ferramenta para análise de demanda e planejamento das ações na Estratégia Saúde da Família

Objective: To develop a technical product based on the analysis of electronic health record data and population registry reports, using public health system care criteria, to enable planning of the weekly work schedule for doctors and nurses. The aim is to reorganize the professional agenda to better balance spontaneous and scheduled demand. Methods: A cross-sectional study conducted in primary care in a municipality in Minas Gerais, Brazil, with three Family Health units covering the entire population. Data from the Azul Family Health Strategy were analyzed. Variables such as age group, sex, shift, type of service, clinical conduct, and diagnosis were assessed using descriptive statistics. Based on the demand profile and care parameters, a standard weekly schedule was created to reorganize professionals’ agendas, incorporating both spontaneous and scheduled demand. Results: An imbalance was found between spontaneous and scheduled demand, with a predominance of unscheduled visits. The proposed solution reorganized the professionals’ weekly agenda, allocating time for scheduled care, health education, administrative activities, and planning, balancing care parameters with local needs. Conclusions: Reorganizing the work schedule can enhance care quality, increase service resolution, and strengthen primary care principles by valuing health promotion and allowing time for planning and administrative tasks, ultimately improving service organization and user access.