Differences in Community Satisfaction Based on Gender for Padang Hajj Embarkation Services

Public services are an indicator of good governance, where community satisfaction is the main measure of service quality. This study analyzes the relationship between gender and the level of community satisfaction with services at the UPT Hajj Embarkation Dormitory Padang. The research method used an associative quantitative approach with correlation analysis and T-test. Data were obtained from 357 pilgrim respondents through questionnaires on embarkation and debarkation services. The results of the study showed that there was a significant relationship between gender and community satisfaction. The correlation test yielded a strong positive value (r=0.803; Sig.