The Impact of Ethical Responsibility and Responsiveness on Customers’ Behavioral Intention to Use Digital Banking Services at Vietnamese Commercial Banks
Abstract
The research paper assesses the impact of ethical responsibility and responsiveness responsibility on Customers’ Behavioral Intention to Use Digital Banking Services at Vietnamese Commercial Banks; thereby proposing solutions and recommendations to commercial banks and state management agencies in fulfilling their social responsibilities, especially the implementation of ethical responsibility and responsiveness responsibility for feedback.
Fields of Study & Subjects
Technology Adoption and User Behaviour
Customer Service Quality and Loyalty
Banking Sector Performance and Management
Publication details
- Journal / source
- International Journal of Scientific Research and Management (IJSRM)
- Volume
- 14
- Issue
- 01
- Pages
- 2554–2564
- Publication date
- 1 January 2026