The Effectiveness of Government and Local Community Cooperation and the Implementation of Information Technology in Promoting Smart Transformation Initiatives in Tourism in Ciamis Regency

This study examines the effectiveness of collaboration between the government and local communities and the use of information technology to support the development of smart tourism in Ciamis Regency, West Java. A qualitative-descriptive approach was used to understand the patterns of cooperation, forms of participation, effectiveness of coordination, and implementation of digital applications and social media in Ciamis Regency. tourist destinations. The results show that collaboration through the active role of the local government, villages, and Pokdarwis (Tourism Awareness and Development Group) has been ongoing, but still faces challenges in cross-sector synergy and the limited digital capacity of tourism actors. The use of information technology is mainly in social media-based promotion, while advanced digital features such as online booking systems and virtual tours have not been optimally developed. This study emphasises the need to enhance digital capacity, collaborative governance, and the provision of information technology infrastructure to accelerate tourism transformation. Smart tourism within the Ciamis region.