Analysis of Digital Inclusivity in Community-Based Tourism in Regional Tourism Development in Ciamis Regency

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Authors: Irfan Nursetiawan, Kiki Endah, Aan Anwar Sihabudin
Cited by: 0

Abstract

This study aims to analyse the level of digital inclusivity in the development of Community-Based Tourism (CBT) in Ciamis Regency as an effort to strengthen community-based regional tourism management. The background of this study stems from the challenges of low digital literacy and access to technology in rural tourist areas, which affect community participation in destination management. This study uses a descriptive-qualitative approach with data collection techniques through in-depth interviews, participatory observation, and analysis of regional digital tourism policy documents. Data analysis was conducted by exploring the relationship between the dimensions of digital literacy, community participation, and local economic sustainability. The results show that the level of community digital inclusiveness varies between tourist destinations, depending on infrastructure support, the role of local government, and the capacity of communities to utilise digital platforms. Although there has been an increase in participation through social media and online promotion systems, the digital divide remains a major obstacle to the equitable distribution of tourism benefits. The discussion emphasises that improving digital inclusiveness needs to be integrated into community-based tourism policies through training programmes, multi-stakeholder collaboration, and the development of an adaptive digital ecosystem. Thus, digital transformation in the Ciamis tourism sector can take place in an inclusive, participatory, and sustainable manner.

Fields of Study & Subjects

Community-based Tourism Development and Sustainability ICT in Developing Communities Diverse Aspects of Tourism Research

Publication details

Journal / source
International Journal of Scientific Research and Management (IJSRM)
Volume
14
Issue
02
Pages
79–88
Publication date
1 January 2026
Language
EN