STUDY OF THE ANALYSIS OF DRUG LOGISTICS MANAGEMENT IMPLEMENTATION ON STAGNANT AND STOCKOUT INCIDENTS IN THE PHARMACY UNIT OF NORTH BUTON REGIONAL HOSPITAL, SOUTHEAST SULAWESI

Timely and continuous drug availability is a key indicator of hospital service quality; however, drug stagnation (overstocking) and stockouts persist as critical challenges in the Pharmacy Unit of North Buton Regional Hospital. This qualitative case study aimed to analyze the implementation of drug logistics management and its contribution to these problems, involving in-depth interviews with drug logistics managers, the head of the pharmacy unit, and hospital management, complemented by document review and field observations. Data were thematically analyzed using NVivo and benchmarked against the indicators stipulated in the Indonesian Minister of Health Regulation No. 72 of 2016. The findings reveal that most stages of logistics management planning, procurement, receiving, storage, distribution, and control were suboptimally implemented. Drug stagnation was primarily driven by inaccurate demand forecasting and uneven distribution, whereas stockouts resulted from supply delays, weak procurement coordination, and the limited effectiveness of the Pharmacy and Therapeutics Committee. Overall, deficiencies in the logistics information system, constrained human and financial resources, and poor inter-unit integration emerged as the main underlying factors, indicating the urgent need for strengthening data-driven demand planning, optimizing the role of the Drug Logistics Unit (KFT), and developing an integrated logistics information system to improve drug availability and service performance at the hospital.