Factors associated with Household Satisfaction with Community Based Health Insurance and Policy Implication in Southern Ethiopia: A cross-sectional Study

Ethiopia has been implementing the CBHI program since 2011 in an effort to increase access to healthcare and improve universal health coverage by lowering costs for low-income families. Research on household satisfaction with health care is still lacking. The major objective of this study is to assess the level of household satisfaction with community-based health insurance services and related factors. A multistage sampling procedure was used to select participating families. In each of the selected kebeles, 406 households participating in the CBHI program were selected by simple random sampling according to the population proportional to sample size (PPS). Primary information was collected using a pre-tested questionnaire completed by an interviewer. Bivariate and multivariable logistic regression analysis as well as descriptive statistics were carried out. To identify independent predictors of household satisfaction with the CBHI, p-values