Customers' Satisfaction in Urban Land Service Delivery by local administration: the case of Gebze Maryam Municipality,West Gojjam Zone,Amhara Region, Ethiopia

In a country like Ethiopia, the provision of land administration services has always been the responsibility of the public sector. Given that the public sector is the only service provider, the efficiency of land-related services has been questionable. The general objective of this research paper was to evaluate customer satisfaction with the delivery of land services the case of Gebeze Mariam municipality. The research paper was collected from both primary and secondary sources.The research approach in this study used both qualitative and quantitative methods used. And analyzed using quantitative and qualitative methods.The descriptive analysis was also used to get a full understanding of the situation, which included tables, percentages,graphs,SPSS, and excel. Finally, the findings of the study area lack of skilled and experienced leadership, the prevalence of corruption and rent-seeking activities and behavior,lack of good relationship,no clear transparency,and service mentality, unethical behavior, lack of empowerment, the weak practice of the good quality of service, were the major findings.conculusions are the study that attempted to find out whether in ensuring quality service delivery the municipality encounters any challenges, corruption and low application of employee motivations,poor leadership management,poor office environment, inadequate training opportunities and lack of enforcement powers to service providers, and lack of accountability are some of the exceptions.It makes recommendations to the relevant body Concerned body,the municipality should be guided by the expertise, work with the community and provide awareness, and be able to provide leadership and professional services free from corruption and discrimination.