Determinants of Electronic Document and Records Management System Adoption and Use in SaintnVincent and the Grenadines’ Public Sector

This study investigates factors influencing public-sector employees’ acceptance of an EDRMS in Saint Vincent and the Grenadines by extending the Technology Acceptance Model (TAM) with organisational and information-systems quality factors. A quantitative, cross-sectional survey was conducted among government employees with prior EDRMS experience (N = 122). Structural equation modelling using AMOS tested relationships among system quality, service quality, subjective norm, top management support, trust, perceived ease of use, perceived usefulness, and behavioural intention. Behavioural intention was mainly driven by perceived usefulness (β = 0.58, p < .001) and perceived ease of use (β = 0.17, p = .043), explaining 47.8% of the variance. Service quality positively influenced perceived usefulness (β = 0.45, p < .001) and ease of use (β = 0.32, p < .001), while system quality positively affected ease of use (β = 0.49, p < .001). Subjective norm was positively related to perceived usefulness (β = 0.27, p = .002). Top management support and trust were not significant predictors. The study contributes evidence from a small-island developing-state public sector, highlighting the importance of service support and usability beyond classic TAM. Policymakers should emphasise system usability, reliability, and responsive training and support services to enhance EDRMS adoption.