Acceptance of Technological Innovations in Emergency Departments

(1) Background: Although technology constantly evolves and revolutionising many industries in this digital age, the healthcare industry is comparatively conservative and has been slow to adopt new technologies due to concerns about patient safety. Notwithstanding the abundance of research on technology acceptance, the majority of them fail to take into account departmental variations, making it impossible to enhance technology adoption in the medical sector. (2) Methods: This study examined the factors influencing Malaysian emergency department healthcare professionals' acceptance of new medical technology by combining two external variables, which are organisational support and training, with the Technology Acceptance Model (TAM). The target population of this study consisted of emergency department healthcare professionals in Malaysian hospitals who are 25 to 60 years old and above. A total of 140 valid questionnaires were gathered after the survey was sent by email and WhatsApp to hospital emergency departments around the country. Data collected were analysed using SPSS and SmartPLS. (3) Results: Perceived usefulness and training have a significant impact on attitude toward use, whereas attitude toward use is the sole variable that directly influences behavioural intention to use and acts as a mediator in certain paths. (4) Conclusion: To encourage the successful adoption and use of technology, hospital administration should focus on the real needs of medical personnel, enhance their knowledge of it, and provide focused training.