Comprehensive assessment of the quality of medical care provided to the population.

Abstract. Relevance. In modern conditions, the problem of human resources in healthcare is of particular importance at the international level. The shortage of qualified medical workers is one of the key factors affecting the efficiency of the healthcare system and the quality of medical care to the population. In the Russian Federation, as in many countries around the world, there is an urgent need to improve the mechanisms for managing medical personnel. Objective of the study: The aim of the work is to comprehensively assess the quality of medical care provided to the population of the Chuvash Republic for the period 2010–2022. The study is aimed at analyzing the attitude of the region’s residents to the quality of medical care and their own health using mathematical modeling and a sociological survey. Materials and methods. The study is based on an integrated approach, including statistical analysis and sociological methods. The work used a specially developed information and analytical program, including a survey of the population on 8 main scales: physical functioning, role functioning, pain, general health, vitality, social and emotional functioning, psychological health. Results. The study developed a new indicator for assessing the health of the regional population, based on mathematical modeling and processing of survey data. The dynamics of public attitudes toward the quality of medical care were analyzed, identifying periods of both positive and negative assessments of the healthcare system. A model for optimizing public health potential indicators was created, taking into account risk and impact factors. Conclusions. The obtained results demonstrate the effectiveness of the proposed approach to assessing the quality of medical services. It was revealed that the state of the workforce is a determining factor in the functioning of the healthcare system. Social support for healthcare workers should be considered a strategic investment in the development of the industry. The developed indicator can be used for comparative analysis of healthcare performance in different regions. The study confirms the need to improve human resource management mechanisms in healthcare.