Emotional Intelligence as a Determinant of Employee Effectiveness During Natural Disasters: Evidence from Odisha's Revenue and Disaster Management Department

Natural disasters often overwhelm public employees, especially in high-risk areas like Odisha. This study looks at how emotional intelligence helps frontline workers manage stress, lead teams, and connect with affected communities during crises. Using surveys, interviews, and secondary sources, the research shows that workers with higher emotional intelligence perform better in key areas like decision-making, communication, and community trust. Empathy and motivation emerge as strong predictors of field effectiveness. The study supports adding emotional intelligence training to government disaster programs to boost preparedness and resilience. Using a mixed-method approach involving primary survey data, structured interviews, and secondary documentation, the study analyzes how EI dimensions shape decision-making, stress management, team coordination, and community engagement. The results indicate that employees with higher EI consistently demonstrate stronger leadership under pressure, more effective communication, and improved resilience. The findings support the argument that EI is a critical competency for disaster-management personnel, and integrating EI-focused training into state disaster-preparedness strategies can significantly enhance institutional effectiveness.