From Prediction to Profit: A Cost-Sensitive Explainable AI Framework for Telecommunications Churn Management

SSRN Electronic Journal 2026 Preprint Open access

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Authors: Wang Weiyi

DOI: 10.2139/ssrn.5963654

Cited by: 0

Fields of Study & Subjects

Customer churn and segmentation Explainable Artificial Intelligence (XAI) Customer Service Quality and Loyalty