Tech-Driven Redress: The Impact of Generative AI on Consumer Complaints in Financial Firms

SSRN Electronic Journal 2026 Preprint Open access

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Authors: Weijie Tan, Yuzhao Ren, Xihui Haviour Chen, Sofia Johan

DOI: 10.2139/ssrn.6038195

Cited by: 0

References: 48

Fields of Study & Subjects

Ethics and Social Impacts of AI FinTech Crowdfunding Digital Finance AI in Service Interactions

References 48