What You Say Versus When You Say It: Efficiently Predicting Service Completions with LLMs and Stochastic Processes

SSRN Electronic Journal 2026 Preprint Open access

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Authors: Antonio Castellanos, Andrew Daw, Galit B. Yom‐Tov

DOI: 10.2139/ssrn.6100586

Cited by: 0

References: 30

Fields of Study & Subjects

AI in Service Interactions Customer churn and segmentation Customer Service Quality and Loyalty

References 30