The Right Time for AI Empathy in Voice Commerce: Attribution Processes and Product Category Shape Decision Satisfaction

SSRN Electronic Journal 2026 Preprint Open access

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Authors: Alex Mari, Ertuğrul Uysal, Dr. Jeffrey Brooks, Amani Alabed
DOI: 10.2139/ssrn.6158606
Cited by: 0

Fields of Study & Subjects

AI in Service Interactions Consumer Retail Behavior Studies Customer Service Quality and Loyalty

Publication details

Journal / source
SSRN Electronic Journal
Publication date
1 January 2026
Language
EN
Document type
Preprint