Enhancing airport service quality through integrated text mining and multi-criteria evaluation

SSRN Electronic Journal 2026 Preprint Open access

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Authors: Qigan Shao, JIAN-HUA XIA, Chao-che Hsu, YU-LUN CHIEN, Sun-Weng Huang
DOI: 10.2139/ssrn.6359391
Cited by: 0
References: 46

Fields of Study & Subjects

Sentiment Analysis and Opinion Mining Aviation Industry Analysis and Trends Customer Service Quality and Loyalty

Publication details

Journal / source
SSRN Electronic Journal
Publication date
1 January 2026
Language
EN
Document type
Preprint