From Complaint to Action: Technology-Enabled Quality Improvement from Consumer Reviews

SSRN Electronic Journal 2026 Preprint Open access

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Authors: Guangyu Cao, Shenghao He, Ginger Zhe Jin
DOI: 10.2139/ssrn.6375375
Cited by: 0

Fields of Study & Subjects

Digital Marketing and Social Media Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence

Publication details

Journal / source
SSRN Electronic Journal
Publication date
1 January 2026
Language
EN
Document type
Preprint